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FAQ
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Q: What does IG2T do?
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A: IG2T provides a series of services for online gamers. We are the seller of in
game currency / item , powerleveling , accounr / CD key and guides for massively
multiplayer online games such as World of Warcraft, EverQuest, Lineage 2 and so
on. IG2T has built its reputation based on low pricing, fast deliveries and good
and reliable customer service.
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Q: What is IG2T about?
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A:IG2T is a company that provides services for internet games . We are entirely
devoted to improving our services to enjoy of tens of thousands of our customers'
online every day. IG2T has gained its position by being flexible and adaptable,
and we will continue to be sensitive to the changing needs of online gamers world
wide.
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Q: If I buy an account from your site, can I move that character to a
different server?
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A: No. Unless you are the original owner of an account you cannot move it between
servers.
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Q: I bought an account but I don’t like it . Can I return it to you?
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A: We do not offer refunds for accounts. Please consider this carefully before buying
an account.
IMPORTANT NOTICE:
Anytime you buy an account, from ANY source, there is always an inherent risk. Anyone
who tells you otherwise is lying to you. We do our best to ensure the security of
every account we sell; however, people can, and do, steal back accounts. This happens
very rarely on the accounts we sell, but it does happen. We take better safeguards
than anyone else in the business when purchasing accounts and those that have sold
us accounts will vouch for that.
Buying an account is typically a fulfilling experience as you get the chance to
play another class, usually at a higher level, and the time savings are immense.
Some people literally save thousands of hours of play time by buying the account
instead of leveling it up. In order to protect yourself, once we have sold you the
account, you will want to change the password, billing, and registration at the
game publisher's website.
Using a credit card offers greater protection than a game card as it is harder to
reset a password when the billing changes hands. If you aren't the original owner
of an account, never leave anything on it that you aren't willing to lose. This
minimizes your risks. Of the several thousand accounts we have sold, less than 1%
ever have a problem but we want to make sure that you understand the risk.
All accounts are sold “AS IS” and we offer no guarantees on them whatsoever.
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Q: How can I get bonus from IG2T?
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A: Bonus are generally awarded to customers with cumulated orders over $100 with
IG2T. You can see the detailed bonus information from “About your ig2t account”
in our site
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Q: Can I bargain with someone about the current price?
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A: IG2T's prices are constantly fluctuating with the ebb and flow of the market.
If you are unsatisfied with the current prices, you can hold out until the prices
change to a more favorable level.
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Q: How do I pay with my credit card without using Paypal?
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A: We offer the option to pay using a credit card outside of Paypal. To place an
order with a credit card is easy and simple. Proceed through the order process as
normal, and once you are forwarded to Paypal you will be presented with an option
to pay with your Paypal account or an independent credit card. The option to use
a credit card is available through both services.
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Q: Why doesn’t my credit card work?
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A: Credit cards can be denied for several reasons. The most common reason is that
the bank processing the card does not permit online transactions for security reasons.
You may contact your bank to enable your card to be eligible for online transactions.
Another reason is that a piece of information may not match when the payment solution
checks the verification of the card. In this instance contacting the credit card
solution to determine why the card was not allowed to pass is the quickest way to
solve the problem. Credit cards from all countries may not be accepted and your
country must be located in their permitted list in order to use the credit card
merchant account service.
If you have previously entered your credit card when attempting to open a Paypal
account, they will not accept the card unless it is used through the original Paypal
account. The card cannot be used independently through Paypal outside of the account
for security reasons.
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Q: How is delivery compelted?
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A: The order will appear in our delivery queue in the order in which it was received
after you finish the order process and have sent payment,. Our delivery person will
then log into the appropriate game and contact the character specified on the order
form. If we can’t make contact with you , an e-mail will be sent to the contact
address provided. You may reply to this e-mail or log onto our live chat to verify
the status of your delivery.
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Q: How long does it take to delivery ?
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A: If your order is in stock we will deliver it to you at once. But you know this
is depending on stock levels, order volumes and game server traffic.
There may be a delay with your order. Always come to our 24/7 live help if this
happens where we can answer your questions. If there is no email in your inbox,
feel free to log onto our live chat window and speak with our customer service representatives
to confirm everything about your order.
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Q: What's pending e-check and why do I need to wait to clear?
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A: Pending e-check is a type of payment option available with Paypal. Just like
normal checks, pending e-checks take a few days to clear while Paypal verifies the
funds are present in the senders account. Once the check has cleared, the money
is transferred to IG2T's account and then delivery can take place immediately.
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Q: How to avoid sending an e-check?
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A: If a payment is sent from an unverified account without sufficient balance in
the Paypal account to cover the cost of the order , an e-check will appear. Paypal
must contact the bank and verify that the funds are present, this will cause 3 to
4 days’ delay. To avoid sending an e-check, first complete the verification process
for your account, and make sure the funds are present in Paypal before you place
an order.
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Q: I've sent an e-check, but I did not mean to. How can I cancel it?
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A: You can log onto our live chat to request a refund if you have mistakenly sent
a pending e-check . Our live chat representatives can guide you and will answer
the questions you might have.
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Q: What is the Fee for sending payment through Wire Transfer?
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A: The cost of a wire transfer can vary depending on the bank. Make sure to check
with your bank before requesting a wire transfer payment.
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Q: Your LiveChat is on or it's say's your online on your website but
you are not responding. What's wrong?
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A: Sometimes we are in the process of delivering credits and could not respond to
you immediately. Please be paient. We will respond to you as fast as we can. Please
note that instant messaging is not always reliable. Please email us if you are having
difficulties in messaging us.
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Q: Which servers are you on?
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A: We support all servers. You can see the details of the servers and the price
of credits on each game page.
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Q: Do you offer power-leveling services?
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A: Certainly! If you have any questions about this , you can come to our live chat
window to ask our customer service representative
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Q: Why does the price of currency change all the time?
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A: We raise and decrease our prices in accordance with market supply and demand.
When supply is short and demand is high, prices will increase. When supply is plentiful
but there is little demand, prices will decrease. This is the reason for changing
prices and also why currency prices may vary from server to server on one game.
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Q: Is IG2T affiliated with any game companies?
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A: No. IG2T is a completely independent company that provides services for internet
game players.
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Q: I want to partner up with IG2T. Is there an affiliate program I can
join?
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A: Yes. Warm welcome to affiliate with us . We have an excellent affiliate program
where you can team up with IG2T and enjoy a great opportunity to earn cash. To learn
more about it by visiting our affiliate page.
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Q: How do I receive the item bought from ig2t?
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A: Item sales are dealed exactly like currency sales. Our delivery person will log
into the appropriate game and trade the purchased item inside the game to your character.
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Q: How do I receive the login and password information for an account
after I have purchased it?
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A: If you have bought an account , the login and password information of the account
will be emailed to the address provided on the order form or you can sign in our
site to the “account” part to get them—of course ,you must sing up on our site first.
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Q: Why does my shopping cart remain empty even after I have tried to
add something?
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A: We use 'cookies' to link your payment with the details of the purchase, and if
there is something preventing the cookies from adhering properly the shopping cart
can appear empty. If you are placing the order behind a firewall or from work or
have special software installed to block cookies, you may experience this problem.
If you have this problem, our live chat representatives are standing by to assist
you through the order process.
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Q: Why did the delivery person send me a message and then disappear from
the game?
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A: Sometimes the stock ordered is spread across several accounts, and we like to
consolidate it for the convenience of the client before the final trade takes place.
It is also possible that our character has been disconnected, and is attempting
to log back into the game. If at anytime you feel unsure about the status of your
order, feel free to log onto our live chat service to check on the progress of your
delivery.
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Q: Are there any dealing fee/administrative fee for using a Paypal payment?
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A: There are no fees while sending money through Paypal. However, the fees for receiving
Paypal payments can vary depending on the type of account you possess. If you have
a 'personal' account, the charge to receive money is 30 cents per transaction. If
you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction,
provided your account originates from the United States. Outside the United States,
the fee for receiving money from a premier account is 3.9% plus 30 cents. If you
receive over 1000 dollars over a 3 month period, you are eligible to attain paypal
merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier
(U.S) and 3.2% for premier (international). Once you upgrade your account to premier
status, you cannot downgrade the account back to personal.
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Q: What is PayPal and how does it work?
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A: Paypal is an online payment system that facilitates the transfer of money from
one bank account to another. After signing up for an account at www.paypal.com and
proceeding through their easy verification process, you may send money to your Paypal
account from your bank account and begin to use to make purchases online from websites
such as amazon.com, eBay and of course IG2T. Paypal is one of the most widely accepted
electronic payment services used today to reliably, instantly and safely move money
between accounts worldwide.
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Q: How to open an account in Paypal?
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A: To open an account in Paypal, simply visit
www.paypal.com. From there you can click on the 'sign up' button and follow
the registration process. Paypal has a user friendly system to help new users create
their accounts.
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Q: How to verify my Paypal account?
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A: The Paypal verification system is quite simple and easy. Once you have created
your Paypal account, you have the option to acquire verified status by completing
a process through your bank. After logging into your Paypal account, click the option
that says verify my account, and Paypal will give instructions on what to do next.
Paypal will make two small deposits into the bank account attached to your Paypal
account and they will request that you verify exactly the amounts that they have
deposited. After checking your bank records, simply enter the deposit amounts into
the Paypal query page and your account will then attain verified status.
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Q: What should I do if my country isn't listed on Paypal?
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A: We also accept other alternative methods of payment. Please consult our customer
service via live chat if you need any further information.
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Q: What is a transaction ID? Where do I find it?
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A: A transaction ID is term used to describe Paypal payments. Every time money is
sent or received through Paypal, the transaction is assigned its own individual
transaction ID. Transaction IDs are typically 16 digits long and contain both numbers
and letters. If you have a Paypal account, you may log in and review the transaction
ID under recent transactions. If you used a credit card, a confirmation email will
be sent to the e-mail address you provided while making the purchase.
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Q: Is this trade safe or legal?
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A: Our company has built for over 7 years, and served hundreds of thousands of customers.
We conduct many transactions per day. The stock we have available has been purchased
legitimately from game players the world over who chose to sell their excess.
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Q: Why do I have to send money first? How do I know you will uphold your
part of the transaction?
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A: Since IG2T conducts so many transactions per day, we require the clustomers to
send payment before we complete the delivery. Superb reputation and a standard of
excellence guarantee a safe and speedy delivery.
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Q: How to protect from imposters?
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A: It is always safer to deal with a well known trader and seller. However, due
to the recent flood of spoofing done by scammers the following procedures are now
implemented atig2t.com for all trades and purchases to protect our customers from
being scammed.
1. When purchasing products make sure you are always make your payment ONLY to on
our website. Check the spelling! Some scammers use minor variations in spelling
to fool you! If someone asks you to send a payment to another address for ANY reason,
it's not us!
2. When dealing with ig2t.com staff , IF YOU ARE HANDING ANYTHING OVER FIRST before
getting something when trading, send an email to with a password for him to repeat
to you in a game if you are unsure!
3. An additional safety feature is to click on the 'Chat' Button on our website.
That links you directly to a ig2t.com staff only if he is online via a 'live' chat
through your web browser.
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Q: Why do you sometimes need to call me when I've placed an order?
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A: 1. There may have been an error on your order, a mis-spelt character name or
complications with payment. If you have been unavailable to receive your order,
we may call you to ask you to collect your order in game, if remote delivery is
not available.
2. For larger orders, we must confirm your identity and legitimate possession of
the card or Paypal account you are using to pay. This serves to decrease fraud and
deter scammers, something which benefits all our customers and MMORPG players.
3. If you are worried about an order or have not managed to resolve an issue via
e-mail, we may call you to assure you and help resolve any problems you are having.
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